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Writer's pictureHussein Abdul Hamid

Managing a crisis.....the right way.

This is how they manage things in Australia. At 4 am this morning, Australia's biggest Telco, OPTUS, experienced an outage that affected ten million customers. No mobile services.


Early this morning, the Communication Minister fronted up live on National Television to tell Australians what she knows of the situation "that there is a deep fault within OPTUS that OPTUS has not been able to identify". The OPTUS CEO confirms same, and both the Minister and the OPTUS CEO inform Australians that all information about the outage will be given to OPTUS customers in a timely and transparent manner.


Note "in a timely and transparent" manner.



Maybe Malaysian politicians can learn from this.


How, when managing a crisis or a problem, they should treat the Malaysian public respectfully by sharing what they know of the situation in a timely and transparent manner. And maybe in return, the Malaysian public can begin the process of giving these YBs the 'respect' they crave.


This can start with this minister and his insistence that "PKR tidak pernah menjadi ahli Liberal International"....yes maybe PKR has not been a card carrying member of Liberal International but surely you must acknowledge that there has been ties between DSAI and his family when help was needed from LI to assist DSAI who was then being persecuted by the then Malaysian government?


Enough said.


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2 Comments


victorsee61
victorsee61
Nov 08, 2023

The Malaysian government don't learn anything from anyone. If they do, Malaysia will be on par, side by side with those developed nations or may even outshine them. The Malaysian government is a firefighter. They are activated only when there is a fire but sadly never succeed in putting out any that care mentioning. They are reactive, not proactive and u-turn on their policies or egress the country back to the stone age. That is why Malaysia never gets to go far.

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Suri Hira
Nov 08, 2023

Don't understand what has become of this chap? Probably his cycling around the office stance and the criticism he received gave him brain fog and since then he has become a bad actor for the Madani Govt.

He should certainly be replaced in the upcoming cabinet reshuffle.


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